Use of Site and Content
The materials, information, images, and content on shadyvalleypath.com ("Site") are provided for general informational purposes and to describe our services. You may use the Site for lawful purposes and in a manner consistent with these Terms. You agree not to misuse the Site or attempt to access restricted parts by unauthorized means. All content is protected by intellectual property laws; you may not copy, reproduce, republish, or redistribute content for commercial purposes without express written permission. When you submit information through contact forms, you represent that the information is accurate and that you are authorized to provide it. We may remove or restrict access to content that violates these Terms or applicable law.
Services, Proposals, and Contracts
Engagements for advisory or implementation services are governed by a separate service agreement ("Agreement") executed between you and Shadyvalleypath. Any proposal, statement of work, or scope provided is an offer subject to final terms and written acceptance. Fees, deliverables, timelines, and performance milestones will be documented in the Agreement. Unless explicitly stated, proposals do not include third-party costs or taxes. You agree to cooperate with our reasonable requests for information and access necessary to perform services. Our services are designed to identify and implement cost reduction strategies; outcomes depend on accurate data and timely collaboration. We do not guarantee specific financial results; projected savings are estimates and subject to assumptions provided during diagnostics.
Payment, Invoicing, and Refunds
Fees for services are set out in the Agreement. We typically invoice according to milestones or monthly statements. Payment terms are net 30 unless otherwise agreed. Late payments may incur interest at the maximum rate permitted by law. For retainers, we will apply retainer balances against invoices per the Agreement. Refunds are only provided where expressly agreed or required by applicable consumer protection laws. Disputes regarding invoices should be raised promptly in writing to the contact provided in your Agreement. We reserve the right to suspend services for overdue invoices in accordance with the Agreement.
Confidentiality and Data
We recognize the sensitivity of client information. Confidential information exchanged during an engagement will be handled in accordance with the confidentiality provisions in the applicable Agreement. We implement reasonable administrative, technical, and physical safeguards to protect personal and business data. Client data may be processed by third-party service providers (hosting, analytics) under appropriate contractual safeguards. The Privacy Policy (linked in the footer) explains our data practices in detail. You must not upload personal data for which you lack rights or lawful authority. For regulatory or legal reasons, limited disclosures may be required and will be handled consistently with applicable law and the Agreement.
Warranties, Disclaimers, and Limitations of Liability
To the fullest extent permitted by law, Shadyvalleypath provides services and the Site "as is" and disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. While we use reasonable care, we do not warrant that the Site is error-free or uninterrupted. Our liability for direct damages arising from our services or Site is limited to amounts actually paid to us under the Agreement in the preceding twelve months. We are not liable for indirect, incidental, consequential, special, or punitive damages including lost profits or data, even if advised of the possibility. Some jurisdictions do not allow limitation of liability; where prohibited, liability will be limited to the maximum extent permitted by law.
Governing Law and Dispute Resolution
These Terms and any Agreements are governed by the laws of the State of California without regard to conflict-of-law principles. Parties will attempt to resolve disputes through good faith negotiation. If a dispute cannot be resolved, it will be submitted to binding arbitration in San Francisco County, California, under the rules of the American Arbitration Association, except where a court is required to provide injunctive relief. Each party will bear its own costs unless the arbitrator awards otherwise. To the extent arbitration is unenforceable, parties submit to the exclusive jurisdiction of the state and federal courts located in San Francisco County.